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Lucy Handy-Henderson is an experienced Service Delivery Manager with a strong background in managing and developing service management functions across multiple organizations. Currently at IVC Evidensia since January 2024, Lucy oversees 3rd party delivery relationships and implements processes to ensure compliance with contractual agreements. Previous roles include Lead Consultant at excelerateds2p, where Lucy was responsible for SAP services delivery, and Service Delivery Manager at CSI Ltd, focusing on SLA and OLA agreements and client-supplier relationships. Lucy also held senior positions at Node4 Ltd and Capgemini, emphasizing relationship management and service improvement. Earlier experience includes management roles in customer service and team leadership at Travelodge Hotels Limited and Beacon Employment. Educational background includes studies in Glass and Ceramics from Birmingham City University and an Advanced GNVQ in Art and Design from Halesowen College.