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Sivakumar J has a comprehensive work experience in the technical support and customer success field. Sivakumar started their career in 2003 as an Application Engineer at SlashSupport, where they provided technical support for networking products. In 2004, they joined CA Technologies as a Principal Support Engineer, where they continued to provide advanced technical support for Arcserve customers. In 2014, they transitioned to Arcserve (divested from CA Technologies) in the same role. In 2016, Sivakumar joined MobileIron as a Technical Lead - Solutions Engineer, responsible for leading technical solutions and customer success. Sivakumar later became a Manager - Technical Solutions (Customer Success) at both MobileIron and Ivanti, where they continue to excel in managing customer success and ensuring superior customer satisfaction.

Sivakumar J has a strong educational background in computer science and information technology. Sivakumar obtained their Master of Science (M.S.) degree in Computer Science from the University of Manipal, graduating in 2013. Prior to that, they completed their Bachelor of Engineering (B.E.) in Information Technology from Periyar University, finishing in 2003.

During their time at Holy Cross, from 1993 to 1999, Sivakumar pursued studies in Computer Science, although no specific degree was mentioned.

In addition to their formal education, Sivakumar has acquired several certifications to enhance their skills and knowledge. Some notable certifications include:

- Android Enterprise Professional by Google in 2018

- Apache Hadoop Essentials by MapR Technologies in 2015

- The Six Morning Habits of High Performers by LinkedIn in 2022

- Wireshark: Network Troubleshooting by LinkedIn in 2022

Sivakumar also possesses various certifications in network and server virtualization technologies, including CCNA and CCNP by Cisco, Exam 409: Server Virtualization with Windows Server Hyper-V and System Center by Microsoft, and VMware certifications.

It's worth noting that the obtained month and year information for some certifications is not provided, so the exact timeline of when Sivakumar acquired these credentials is unclear.