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Simona S. is currently a Customer Success professional at iubenda, focusing on the Italian and German markets by advising users on optimal compliance solutions. Simona's previous role as an Export Sales Assistant at Teleco Group involved order and customer relationship management, ensuring effective communication throughout the ordering process. Earlier experience includes a Customer Assistant position at GVM Care & Research, where Simona managed medical appointments and enhanced patient satisfaction. Additional roles span post-editing at The Loc Lab, various customer experience positions at adidas, and a Commercial Assistant role at Grassano Rappresentanze. Simona's education includes a Master's degree in Translation and Interpreting from Università degli Studi di Genova and an Erasmus semester at FAU Erlangen-Nürnberg, among other academic credentials.