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Eduardo Lins is an experienced IT professional currently serving as a Systems Support Analyst at Ituran Brasil since December 2021. In this role, responsibilities include monitoring a tracking system 24/7, providing initial solutions, and ensuring service level agreement compliance. Prior experience includes positions as Incident Management Analyst at Kalendae, where incident and event management in payment environments were overseen, and Service Desk Analyst at Asyst, where support was provided across various technologies and services. Eduardo has also held roles in quality assessment and first-level technical support at Sitel and TeleTech, respectively, and completed a trainee position at IBM. Eduardo holds a degree in Information Technology Management from Universidade Anhanguera São Paulo and is pursuing further studies in Network and Systems Administration.