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Viivekk Tankk is a seasoned professional with extensive experience in customer service and operations management, currently serving as Team Leader at ItsaCheckmate since May 2021. Tankk has held various managerial roles at Vodafone India Ltd from June 2004 to December 2019, including Deputy Manager in Customer Service Retention and Deputy Manager in Customer Service Operations Activation. Notable accomplishments include leading a 300-member team, implementing process improvements to enhance customer retention and satisfaction, and receiving multiple awards for performance excellence. Tankk holds an Executive Post Graduate Diploma in Lean Operations Management from Alliance University and a degree in Computer Technology with a focus on Operations Management and Supervision.