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Erica Onstad is an experienced professional currently serving as a Customer Success Manager at ITpipes since August 2024. Previously, Erica held various roles at FieldEdge by Xplor from September 2016 to September 2024, including Manager of Customer Growth, where responsibilities encompassed leading a team, developing customer engagement frameworks, and enhancing retention strategies. Prior experience includes strategic management within customer success, team leadership, and coordination of customer accounts. Erica began a career in law enforcement as a Crime Scene Investigator and Law Enforcement Officer, following legal experience as a Paralegal at the United States Attorney's Office. Erica holds a Master's Degree in Public Administration and a Bachelor of Science in Criminal Justice and Criminal Forensic Studies from Florida Gulf Coast University.