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Gemma Dela Cruz is an accomplished professional in the IT service delivery sector, currently serving as a Service Delivery Manager at Itoc since January 2022, following the role of Service Delivery Coordinator. Prior experience includes positions at Datacom from July 2017 to January 2022, where Gemma held the titles of Service Desk Team Leader, Senior Support Analyst, and Service Desk Analyst. Earlier experience includes serving as a Service Desk Analyst at Sonic Healthcare and as a Technical Analyst at Spark New Zealand. Gemma's educational background includes a Diploma in System Engineering from AMES I.T. Academy, a Bachelor in Nursing from Martinez Memorial College, and ongoing studies for a Bachelor in Nursing at Manila Central University, along with a Diploma in Graphic Design at St George Institute.