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Mark Hambly is an experienced professional in customer operations and support, currently serving as the Head of Customer Operations at Ito World since October 2023. Prior to this role, Mark held various leadership positions, including Head of Operations - Customer Support at 4Com from November 2022 to August 2023, and Customer Operations Manager at Onestream for a short period in 2022. Mark's extensive background in customer service management is highlighted by roles at Animal Friends, where responsibilities included Customer Contact Manager, Customer Services Manager, and Team Leader - Customer Services from December 2018 to June 2022. Additional experience includes positions at Landmarc Solutions as Finance Analyst and National Service Centre Supervisor, and a lengthy tenure at James Hay Partnership where Mark advanced through roles such as Customer Relationship Management Team Lead and Account Executive from August 2005 to November 2016.