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Laila Karim is a seasoned professional with extensive experience in the aviation and hospitality industries. Currently serving as Business Development Manager at ITL World™ since November 2020, Laila previously spent 20 years at Emirates, advancing from Cabin Crew to In-Flight Purser, where responsibilities included leading a team of over 25 cabin crew members, ensuring safety and service excellence, and managing compliance with operational standards. Earlier experience includes serving as a Premium Class & Royal Fleet Flight Attendant at Saudi Arabian Airlines and as a Guest Relations Executive at Hotel Central Park in India, where Laila developed strong customer service and relationship management skills.