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Kadeem James is an accomplished professional with extensive experience in training and quality assurance within the customer service sector. At itelCX since April 2014, Kadeem has held roles such as Training Site Lead and Senior Training Manager, focusing on designing and delivering training programs, coaching trainers, and ensuring operational efficiency. Prior roles include Trainer and Sr. Quality Analyst, where responsibilities included quality assurance for major accounts and generating comprehensive business reports. Kadeem's background also encompasses customer service and bill collection at Cornwall Communication Ltd and Express Maintenance Services, as well as a position as a Customer Service Representative at eServices Group Inc. Kadeem's educational foundation includes attendance at William Knibb Memorial High from 2000 to 2005.