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Lucia Calvi has extensive experience at Italtel, serving as a Scrum Master since July 2012, where responsibilities include guiding multiple teams in developing software and testing within a complex, adaptive environment. Lucia emphasizes the importance of feedback for effective inspection and adaptation while supporting team formation and improvement actions in alignment with Agile and Scrum practices. Additionally, Lucia has a solid background in testing, having held various roles from Testing Tools Software Developer to Senior Testing Engineer, and certified as a Scrum Master in 2012, complemented by a degree in computer science from Università degli Studi di Milano.