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Marco Pezzetta is an experienced Customer Experience Manager at ITA Airways, a position held since July 2021, focusing on in-flight and on-ground product and service design, digitalization, sustainability, and customer-centricity throughout the customer journey. Previously, Marco worked at Alitalia Società Aerea Italiana S.p.A. from March 2009 to February 2022, serving in various roles including Senior Manager Customer Experience Innovation and In-Flight Product Design and Development Manager, where responsibilities included developing in-flight products, managing budgets, and ensuring consistency in customer experiences. Earlier experience includes positions at Airone and Alitalia Linee Aeree Italiane Spa, along with an internship at Johnson & Johnson. Marco holds a degree in Business Economics from Università degli studi Roma TRE, completed in 2005.