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Christian Gustafsson is an experienced IT Technician currently employed at IT-Total Sweden AB since March 2023. Previously, Christian held various positions at Klarna from December 2018 to September 2022, including Service Delivery Lead, where responsibilities encompassed managing processes for Klarna's store support across European, American, and Australian markets. As a Senior Service Delivery Specialist, Christian specialized in both new and existing Klarna stores, implementing changes within internal systems and onboarding new merchants. Early career roles included a Delicatessen Assistant at ICA Maxi Stormarknad Värmdö and a Customer Service Representative at Biltema, where Christian developed skills in customer interaction, product knowledge, and administrative support. Christian holds a degree in Social Sciences from Young Business Creatives, obtained between 2015 and 2018.