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Karolina Barbosa is a dedicated professional with experience in customer success and technical support. Currently serving as a Customer Success Associate at Issuu, Karolina focuses on problem resolution and enhancing user experience, utilizing Zendesk and Jira Software for efficient support and bug reporting. Prior to this, Karolina held the role of Senior Technical Support Advisor T2 at ManpowerGroup Portugal, effectively addressing technical issues across multiple devices. Earlier experience includes a Technical Support Advisor T1 role and a Customer Service Staff position at Wiñk Portugal, where Karolina excelled in sales and customer satisfaction. Karolina's academic background includes a Bachelor's degree in Biomedical Sciences from Universidade Federal de Goiás, complemented by research experience as an Undergraduate Researcher.