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Olesya "Alex" Goolie has extensive experience in customer and technical operations, holding various titles such as Director of Customer Operations, Director of Technical Operations, Manager of Technical Operations, and Support Manager. Olesya "Alex" is currently working at Issuetrak since May 2014, where Olesya "Alex" leads and manages customer support teams to ensure exceptional service delivery, exceeding customer expectations in quality and completeness. Prior to this, Olesya "Alex" worked at TEKsystems as a CSR1, where Olesya "Alex" provided support to users within the contracted scope. Olesya is currently pursuing a Bachelor of Science in Business Administration, Information Systems & Technology at Old Dominion University.