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Michael Parsons is a Rapid Response Engineer at ISOutsource. Michael has previously worked as an Implementation Specialist at Starbucks, Pushpay, and Puget Sound Networks.

At Starbucks, Michael assisted the strategic POS solutions team in supporting the drive thru technology implementation. Michael provided level 3 support for drive thru and mobile order technology for all of the US and Canada. Michael also worked with Starbucks store partners to troubleshoot technical issues with an emphasis on strong customer service and attention to detail.

At Pushpay, Michael was responsible for onboarding new customers to a SaaS payment & engagement platform. Michael ensured the success of each customer for the duration of their onboarding process and worked with multiple teams across the company to troubleshoot implementation issues.

At Puget Sound Networks, Michael was responsible for app developer account setup, technology implementation and SaaS platform implementation. This was a highly collaborative and customer service oriented role.

Michael has a strong background in customer service and technical support. Michael is skilled in troubleshooting issues, collaborating with multiple teams, and providing high quality support to customers.

Michael Parsons reports to Scott Roberts, Director of Engineering. Some of their coworkers include Karl Pederson - Engineer, Infrastructure Specialist, Joey Martinez - Senior Engineer, Network Specialist, and Adam DeVleming - Senior Engineer, Productivity Apps Specialist.