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Garrett Heim has a diverse work experience, primarily in the field of product management and development. Their most recent role at the company ISN is as an Advanced Lead UX Strategist, where they are responsible for developing and implementing user experience strategies. Prior to this, they served as an Advanced Lead - Product Owner, overseeing the product development process. Garrett has also held positions as a Senior Group Supervisor, where they supervised product owners and acted as a Scrum Master for project teams. Before that, they worked as an Advanced Product Analyst, overseeing the change management process for multiple products and projects. Earlier in their career, Garrett served as a Senior Account Supervisor and Senior Account Representative, managing client accounts and prospecting for new business. Garrett began their career as an Associate in Contractor Operations. Prior to their work in industry, Garrett served as a Graduate Teaching Assistant and Graduate Research Assistant at Kansas State University, assisting with various academic tasks.

Garrett Heim has a diverse educational background and has obtained several certifications. Garrett started their education at Kansas State University, where they earned a Bachelor of Science degree in Construction Science and Management from 2004 to 2008. Garrett later pursued further education at the same institution, completing a Master's degree in Business Administration from 2009 to 2010.

In addition to their formal education, Garrett has also obtained several certifications. Garrett is a Certified Scrum Master (CSM) through the Scrum Alliance, which they obtained in December 2018. Garrett also holds the Certified Scrum Product Owner (CSPO) certification, which they received in June 2015, also from the Scrum Alliance. Furthermore, Garrett is a Product Management Professional (PMP) certified by the Project Management Institute, which they obtained in December 2016.

Beyond these certifications, Garrett has also completed training in High Impact Presentations and Leadership Training for Managers provided by Dale Carnegie Training. The specific months and years of these training programs are not mentioned in the provided information.