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Danial Sajjad is an experienced IT support professional with a strong background in 2nd and 3rd line support roles. Recent employment includes a position as a 2nd Line Support Analyst at Kyowa Kirin, Inc. from May 2023 to March 2024, and at ICON plc from August 2022 to March 2023. Previous roles span from 2016 to 2022 at various organizations, including a 3rd Line Web/Application Support Analyst at the University of Reading and multiple 2nd Line Support Analyst positions at companies such as The Northview Group, ESP Global Services, and Royal Berkshire Fire & Rescue Service. Danial began a career in IT support as a Desktop Support Engineer at Activate Learning and started in customer service as a Customer Advisor at Comet. Danial holds a degree from the University of Surrey, obtained between 2013 and 2016.