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Faiza Syed is an accomplished professional with extensive experience in customer insights and customer experience across the EMEA and APAC regions. Current roles include Group Head of Customer Insights and Group Head of Customer Experience at ISG, following impressive positions such as Group Senior Customer Experience Manager. Previously, Faiza served as Associate Project Director at Tétris-bluu and Sales Manager for the South West London area at OLBC. With entrepreneurial expertise as the Founder and Creative Director of Silver Lining Services and experience in business development as a Manager at Arvato Loyalty Services, Faiza brings a diverse skill set to the field. Academic qualifications include A Levels in English from Kingston College and further education at the University of Cambridge.