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Thylara Nézio is an experienced professional in Customer Experience and integrations, currently serving as an Especialista em integrações at isaac since July 2023. Previously, Thylara held senior and pleno analyst positions at Quanto from January 2020 to May 2023, where responsibilities included structuring the CX area, customizing support tools, and enhancing the Zendesk platform. Thylara also worked at Guiabolso from September 2017 to January 2020, engaging in bug triaging and feature development, while earlier roles at iFood S/A and hellofood Brasil involved partner management, customer support, and fraud analysis. Thylara graduated from Universidade Anhembi Morumbi with a degree in Design Gráfico, emphasizing typography.