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Felisha Griffin, MBA, is an experienced Technical Analyst at irth Solutions since October 2019, specializing in customer support, issue resolution, software upgrades, and training. With a robust background in technical support roles at companies such as Apple and Verizon Wireless, Felisha has demonstrated proficiency in troubleshooting hardware and software issues, providing exceptional customer service, and maintaining customer records. Felisha holds a Master of Business Administration from Indiana Wesleyan University and a Bachelor of Science in Computer Science from Ohio Dominican University, enhancing technical expertise with a strategic business perspective.