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Susan Ma has over 15 years of work experience in various technical and consulting roles. Susan started their career at the University of Massachusetts as a Database Specialist and Web Developer from 2001 to 2006. Following that, they worked at Softscape as a Tech Lead and Consultant in 2005 and 2006. Since 2006, Susan has been employed at Ironside, where they initially served as a Tech Lead and Senior Consultant. Currently, they hold the position of Technical Manager, leading and managing technical projects for clients. At Ironside, Susan utilizes their expertise in business intelligence, performance management, predictive analytics, information management, and big data to help clients address their business challenges and reach their goals.

Susan Ma obtained a Bachelor of Science degree in Chemistry from Xiamen University. Susan then went on to pursue a Master of Science degree in Computer Science from UMass Boston, which they completed in the years 2001-2003. In terms of additional certifications, Susan Ma has obtained various certifications such as "Exam 768: Developing SQL Data Models" from Microsoft in July 2019 and "IBM Certified Specialist -SPSS Modeler Professional" in September 2014. Susan also holds certifications related to IBM products such as Cognos 8 BI and TM1 developer. Additionally, Susan Ma has certifications from Microsoft, such as "Microsoft Certified Professional in SQL Server Administration" and "Microsoft Certified System Engineer(MCSE)". The specific institutions for some of the certifications were not provided.