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Maria Lovely Basilio possesses extensive experience in information technology support roles, with a career spanning over a decade. Currently serving as NOC T1 Support at iReply since November 2024, previous positions include Information Technology Help Desk Support at Carenet Health, IT Remote Service Desk Engineer at Milestone Technologies, and IT Service Desk Engineer at Tata Consultancy Services. Maria's skills encompass desktop and laptop support, hardware and software troubleshooting, and advanced software repairs performed remotely. A history of effective problem diagnosis, resolution, and escalations further highlights Maria's proficiency in IT service support.