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Mark McPake has a diverse work experience spanning over two decades. Mark is currently working as the Lead Product Manager - Collaborate Solutions at IR, where they have demonstrated their strategic ability to deliver customer-focused solutions. Prior to this, they worked at Optus as a Digital Solution Architect - UC&C and Technical Lead - Contact Centre. At Optus, they were responsible for large-scale deliveries, solution proposals, and customer engagement. Before joining Optus, Mark worked at Dell as a Global Collaboration and Contact Centre Architect, where they played a key role in delivering new solutions and achieving cost savings. Mark also worked as a Senior Telecommunications Engineer at Dell, leading the design and delivery of internal communication platforms. Mark started their career as an On-Site Engineer at Sabio and also worked as a Senior Contact Delivery Analyst at NTL. Their early experience includes working as a call traffic controller at BSkyB.

Mark McPake completed their education in Computer Applications at MI Tech from 2004 to 2006. Mark then pursued Avaya Learning from 2006 to 2013, specializing in Avaya. Prior to that, they studied IT at St. Mary's from 1989 to 2004. Mark has also obtained additional certifications, including "How to Fix Bad Agile," "Product Management: Building a Product Strategy," "Product Management: Customer Development," "Technology for Product Managers," "Scrum: The Basics," and "Avoiding Phishing Scams" from LinkedIn, with the most recent certifications obtained in 2022.