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Jonathan Malo possesses extensive experience in the hospitality industry, currently serving as the Implementations & Training Manager at IQware Inc. since September 2017, where previous roles included Assistant Director of Professional Services and Implementation Specialist. Prior to this position, Jonathan held multiple general manager roles at Les Sommets Charlevoix, Le Saint-Paul Hotel, Hôtel Sainte-Anne, and Gîte Cote de la Montagne from 2015 to 2017. Additional experience includes serving as Operations Manager at Réseau Charlevoix and Lodging Manager at Le Massif de Charlevoix. Jonathan's career began with roles at Sheraton Hotels & Resorts, Transat, and Crowne Plaza Hotels & Resorts, highlighting a solid foundation in customer service and operations management.