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Violeta Banuelos serves as the Senior Director of Contact Center at Community Choice Financial, Inc. since October 2023, bringing extensive experience from TMX Finance Family of Companies, where roles included Senior Director of Contact Center and various leadership positions focusing on operations and customer support from 2012 to 2023. Prior experience includes managing operations at Ez Money Loans and Qc Financial, alongside roles in customer service and administration in healthcare and retail sectors. Violeta possesses a proven track record in enhancing customer service, process management, and team development across multiple industries.