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Nelson Javier Gil Cepeda has extensive experience in product management and project leadership, currently serving as Subdirector de Producto y Servicios at iQ Outsourcing since October 2018. Previously, Nelson worked as an Especialista de Producto y nuevos negocios, focusing on BPO product development and strategic service evolution. With a strong background in operational management at Azteca Comunicaciones Colombia, Nelson was responsible for designing performance indicators, cost management, and process automation. Additional roles include project consulting and leadership in customer service at Telefónica Móviles Colombia. Nelson holds a Master's degree in Digital Transformation and various certifications in project management and quality assurance, underpinning a solid academic foundation in industrial engineering.