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Ziv Polishuk serves as the Manager of Process Improvement at IPSY, focusing on the development and implementation of a continuous improvement strategy that enhances processes, policies, and workflows to achieve operational efficiency and company goals. Previously, Ziv held a similar position at Boxy Charm, where responsibilities included leading process improvements and collaborating with leadership across various departments. Ziv's extensive experience in customer service management at Chewy involved overseeing a large team and working with executive leadership to enhance customer care operations. Ziv began professional career roles at Florida Atlantic University and Sweet Tomato, demonstrating strong abilities in training and team management. Ziv holds a degree in Criminal Justice from Florida Atlantic University.