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Giles Shaw is an experienced operations and technology manager with a diverse background in IT, training, and business support spanning over three decades. Currently serving as Operations Support Manager at Ipsum since November 2020, Giles manages support services, local IT projects, procurement and deployment of end-user devices, fault diagnosis, and development of business tools using Microsoft Office 365. Prior to this role, Giles held several key positions at Lifting Equipment Engineers Association Limited, including Head of Technology, where responsibilities included IT strategy delivery, finance systems, and management of outsourced service providers. Other notable roles include Training Operations Manager at TQ Education & Training and Training Delivery Manager at EnServe Group Limited. Educational qualifications include an HND in Avionics from the Royal Air Force Apprentice School.