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Ian Nash currently serves as the Product Experience Management specialist at IP Integration, focusing on product management for the ECX Call Centre as a Service application. Previously, Ian held the position of Senior CX/Product Manager at Virgin Media O2, where responsibilities included leading customer experience design and driving the transformation program for next-generation products. Prior roles include Principal CX Product Manager at Vodafone Group, overseeing global service design for smartphone platforms, and Principal CX Design Manager at Nokia, where Ian led consumer experience strategies for flagship smartphone products. Ian's early career features positions in multimedia design and experience design consulting, with notable contributions to early mobile services and e-commerce applications. Ian earned a B.A. (Hons) in Graphic/Media Design from the University of the Arts London.