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Elena Devereux is an accomplished customer service and operations leader with extensive experience across various sectors including health, construction, and finance. Currently serving as Head of Customer Service & Experience at IOSH since February 2023, Elena previously held significant roles such as Head of Customer Service at Costain Group PLC, where transformation of underperforming contracts occurred, and Operations Manager at NHS, focusing on Covid-19 vaccination support through a newly designed call centre. With a strong track record at Arjo, Elena led a global contact centre operation, improving sales revenue by 50%, and made impactful contributions at Santander in various sales-focused leadership positions, consistently achieving operational efficiency and exceeding sales targets.