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Arsh Chawla is an Application Support Analyst at INX Software since October 2023, focusing on prioritizing outage severity and managing incidents across multiple products while investigating application errors for escalation. Previously, as a Customer Support Specialist at Telstra Store from January 2020 to December 2021, Arsh provided billing support and addressed internet-related issues for customers, including NBN availability and tier 1 support. Arsh holds a Bachelor of Information Technology in Networking and Security from Federation University Australia, completed in July 2023.