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Katie O'Connell is a Senior Implementation Manager at InvoiceCloud, Inc. since March 2016, responsible for managing high-profile and technically complex projects while ensuring a comprehensive understanding of product offerings. Previously, Katie served as the Conversion Team Lead, where responsibilities included analyzing integration types, collaborating with IT engineers, developing integration plans, and executing projects on time while maintaining strong stakeholder communication. Prior experience includes managing the Exceptions Support Desk at DecisionOne, focusing on service ticket validation and parts management, and serving as a Senior Production Support Analyst at First Data Corporation, where software version control and automation processes were key responsibilities. Katie O'Connell holds an education degree from The University of Memphis and completed high school at Archbishop Prendergast High School from 1989 to 1993.