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John Vail has extensive work experience in the field of technical support and engineering. John is currently employed at Invenco as a Systems Support Engineer, a role they began in July 2022. Prior to that, they worked for Foodstuffs North Island Limited as a Store Compute Technician from June 2017 to July 2022. Before joining Foodstuffs, they were employed at HP as a Field Service Technician from September 2016 to June 2017. Their earliest work experience can be traced back to Spark Digital NZ, where they served as a Service Engineer from January 2009 to September 2016.

John Vail attended Auckland Grammar School for an unknown period of time. No degree or field of study information was provided. Alongside their education, they obtained the MD-101: Managing Modern Desktops - Intune certification from Auldhouse in July 2021. No further education history or certifications were mentioned.