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Melissa Teo is an experienced professional with a strong background in knowledge management, communications, and technical writing, currently serving as the Knowledge & Communications Manager and Technical Writer at Metro Trains Australia. Since November 2021, Melissa has collaborated with developers and subject matter experts to produce clear and accurate documentation for various audience levels. Prior to this, Melissa held roles at Metro Trains Australia as Digital Asset & Communications Manager and as Safety Promotion & Communication Manager, where significant contributions were made to improving communication strategies and digital platforms. Earlier experience includes positions at the Australian Office of Transport Security, where Melissa specialized in compliance improvement and business operations. Melissa holds a Postgraduate Certificate in Technical Writing & Editing from the University of Melbourne and various other relevant qualifications.