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Ken Tucci is an accomplished professional with extensive experience in customer support and operations across various industries. Currently serving as VP of Customer Support at Interstate Waste Services, Inc., Ken has demonstrated a commitment to enhancing customer experiences through innovative strategies. Previous roles include consulting for an online jewelry retailer, leading customer support and operations at TrueFacet, and managing operations at Amazon's Fresh fulfillment center. Ken's career began at Medco Health Solutions, and includes significant leadership positions at Audible, Inc., where management of over 700 customer care personnel was undertaken, and Mellon Financial Corporation, overseeing dual call center operations. Ken holds an MBA from Montclair State University and a Bachelor's degree in Business Administration and Management with a focus on Management Information Systems from Villanova School of Business.