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Steven MacDonald, MBA, currently serves as the Contact Center Director at Intermountain Home Services, LLC, since January 2024, overseeing a consortium of HVAC, plumbing, and electrical companies. Prior to this role, Steven was the Regional Director of Operations at Golden Customer Care, managing a substantial budget and a large team while achieving significant advancements in call center operations. Steven's extensive career at WorkCare, Inc. included positions such as Director of Contact Center and Operations Development, where oversight of a telehealth contact center was key, and as Clinical Operations Manager, focusing on clinical efficiencies. Previous roles include Diabetes Care Specialist at Harmony Home Health & Hospice and various positions in customer service and health, showcasing a strong foundation in healthcare and management. Steven holds an Executive MBA from the University of Utah, alongside degrees in nursing and kinesiology.