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Kelly Groen is a Senior Clinical Informatics Analyst at Interior Health Authority since December 2008, specializing in project planning for software upgrades and user manual creation. Prior experience includes working as a Solutions Developer at Discovery Solutions from September 1999 to November 2004, where strong customer relationships were developed through software customization and issue resolution. Kelly began a professional career as a Programmer Analyst at HSBC from April 1990 to April 1994. Educational qualifications include a Computer Information Systems Diploma from Okanagan College, a course in Introduction to SQL from the University of Waterloo, and healthcare-related courses from Info Way, alongside training in Insane Productivity from Darren Hardy.