Sze Wun (Natalie) Ho has a strong background in the hospitality industry, with experience in various roles such as Duty Manager, Guest Relations Supervisor, and Personal Concierge Manager. Achievements include improving hotel rankings, receiving multiple awards and recognition for exceptional performance, and increasing occupancy rates and revenue. With a Bachelor's degree in International Hotel and Events Management from the International Hotel Management Institute, Ho continues to excel in providing VIP quality services to guests and leading teams to deliver personalized service.