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Shannen J. has extensive experience in technical program management and customer support, currently holding the position of Technical Program Manager at Intercom since July 2017. Prior roles at Intercom include Senior Customer Support Specialist, Customer Support Specialist Tier 2, and Customer Support Representative. Before joining Intercom, Shannen J. worked at Compu b from May 2012 to July 2017, progressing through positions such as Stock Administrator and Webstore Manager, Assistant Manager, Store Supervisor, and Sales Assistant. Shannen J. holds a Bachelor of Arts in Design and Visual Communications from Technological University Dublin, completed in 2014.