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Donald L. is currently working as a Technical Support Specialist at Intercom since August 2023. Prior to this role, Donald worked as a Global Digital Success Specialist at Crowe where they onboarded member firms and provided technical support for website development. Donald also has experience as a Customer Success Specialist at Pantastic and Customer Support Team Lead at SteelSeries. With a background in Communication from the University of Illinois Springfield, Donald has a strong foundation in customer service, technical support, and program coordination.