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Anthony Lopez is an experienced leader in customer support operations, currently serving as the Director of Global Customer Support Operations at Intercom since November 2021. Previously, Lopez held the position of Director of Customer Support Operations at Albert, overseeing a team that catered to approximately 6 million customers. Key achievements include developing real-time reporting systems and enhancing response times. At Drift, Lopez expanded the Conversation Design team significantly and implemented career development initiatives. As the Global Spanish Support Lead at Sonos, Lopez scaled a small team into a robust program serving over 30 countries. Additional roles include advisory positions and leadership in customer experience at MakesSense LLC and various positions at Best Buy, complemented by a Bachelor's Degree in Law & Government from Suffolk University.