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Alejandra Rincon

Operations Control Manager (operations Controller) at Interactivo Contact Center

Alejandra Rincon is an experienced professional in operations control and project management, currently serving as Operations Control Manager at Interactivo Grupo Marktel since May 2023, where responsibilities include developing control plans and identifying operational improvement opportunities. Prior experience includes a role as Project Controller at Comdata España & Latam from June 2017 to May 2023, focusing on supporting project development and operational improvements, as well as serving as Operations Audit Leader, where duties involved designing variable compensation plans and auditing KPIs. Earlier positions include Senior Business Analyst and Business Analyst at emergia, where Alejandra led variable compensation initiatives and analyzed business opportunities. Educational qualifications include a Senior Management Specialist degree from Universidad Nacional de Colombia, a Project Management certification from Pontificia Universidad Javeriana, and a degree in Industrial Engineering from Universidad Nacional de Colombia.

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