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Samson Jack Kebede has a Bachelor of Laws (LLB) from Kingston University. Since February 2016, Samson has been working at Interact Contact Centres as the Head of Digital Operations and previously held positions as Digital Channels Manager and Operations Manager. Prior to that, Samson worked at Serco from July 2011 to August 2015, holding positions as Contact Centre Manager, Account Executive, Team Manager, and Customer Service Advisor.