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Patricia Soto is an experienced Operations Manager at Interact Contact Centres, currently leading a team of Team Managers overseeing frontline advisors for a Public Sector Campaign. Previously, Patricia has held positions such as Operations Assistant, General Manager at Bonsai Espresso Room, General Manager/Trainer at THE COFFEEWORKS PROJECT LTD, Manager/Trainer at Kahve, and Senior Professional at Taylor Street Baristas. With a background in Cinematography and Film/Video Production, Patricia has excelled in managing teams, achieving business objectives, and ensuring high-quality service delivery.