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Ryan Kerr is an accomplished professional in customer success and program management with extensive experience in the technology and hospitality sectors. Currently serving as the Director of Customer Success at Intelligent Audit since October 2024, Ryan previously held multiple senior roles at Trax Technologies, including Senior Global Program Manager, where key achievements included managing a portfolio of global blue-chip clients and improving service quality for Fortune 100 enterprises. With a strong focus on customer delivery, Ryan has successfully led teams in high-stakes environments, utilizing governance models and performance metrics to enhance operational efficiency. Prior to that, Ryan contributed to Hilton Scotland Finance and Hilton Worldwide, excelling in accounts receivable and payable management, respectively.