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Ross Heatley is currently working as a Customer Success Manager at Intellica Ltd since June 2022. Prior to this, Ross held positions at Navenio Ltd as a Senior Implementation Manager and Implementation Project Manager, at CrossVal as an Advisor, and at Capita Employee Solutions as a Software Consultant. At Capita, Ross worked on a Public Sector software implementation, focusing on developing and executing test plans, managing defects, and creating fixes using SQL Server. Ross also worked at Aon as a Commercial Insight Analyst, supporting key account managers and the bid process from RFP to completion.