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Alan Wong has extensive experience in operations and claims management, currently serving as a Platform Operations Specialist at Intelisent since December 2015. In this role, Alan is responsible for developing and managing quality control business processes for WebTrack inputs and outputs, as well as leading continuous improvement initiatives. Prior to this, Alan worked as a Technical Account Manager focusing on email and database marketing. Alan's career also includes positions at MetLife, where responsibilities included investigating and authorizing insurance claims, and at The Hartford, where auto claims resolution was a key duty. Earlier experience includes an Engineer Assistant role at Fenn Manufacturing, where Alan managed engineering document modifications. Alan holds a bachelor's degree in Economics from the University of Connecticut.