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Ebony W. is an experienced Payroll Customer Support Technical Analyst at Integrated Finance & Accounting Solutions (IFAS) since September 2022, responsible for managing reporting activities and reviewing escalated cases for process improvement. Prior to this, Ebony served as a Management Analyst V at IFAS and held various positions at Haynes, Inc., including Tier 1 and Tier 2 Payroll Customer Support Analyst roles. Experience also includes customer service at T-Mobile, substitute teaching with Kelly Services, social media management at Shout Social Media Marketing Group, and campus engagement as a Microsoft U Crew Representative at Rice McVaney Communications. Ebony holds a Bachelor of Science in Digital Information Design with a concentration in Digital Commerce from Winthrop University.