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Francis Ali is an experienced professional with a strong background in implementation and customer account management. Currently serving as an Implementation Manager at IAG - Insurance Applications Group, Inc. since March 2019, Francis previously held roles at SWK Technologies, Inc. and Website Pipeline, focusing on customer accounts and channel development in the Sage ERP market. Earlier positions at Charter Communications included serving as an Executive Escalation Lead II and Client Retention Specialist, where complex customer inquiries and revenue goals were a priority. Prior experience includes an Office Manager role at hibu and a Sales Coordinator position at Marriott International. Francis holds a Bachelor of Business Administration (BBA) from Strayer University completed in 2009.